The Future of Hiring

The  world  has  been  hit  by  an unprecedented rate of change and companies  both  small  and  large  are  struggling  at  different  levels to migrate their processes and delivery of solutions to ensure operations, clients and  employees  are  able  to  cope  with  the  changes  without impacting internal annual projections and regular work flow.

The impact COVID 19 has brought on companies both small and large, across all industries is based primarily on the following:

  1. Complexity of Operations
  2. Methodology of Delivery of Solutions
  3. Dependency on Software’s
  4. Data Security Measure
  5. DNA Of the Team

The Problem at hand: Whilst most of the above listed components are open to a much larger debate, we see most companies struggling to cope with people management more than ever before with the onslaught of COVID 19.

A  large  number  of  companies who have  previously  hired  based on capabilities and years of experience alone are now struggling to battle a mindset shift that comes with such crucial changes in the daily workflow if they have not hired based  on  a  set  DNA  of  a  Growth Mindset, or cultivated that DNA after the candidates are inducted.

Furthermore, employees have previously been moderated for a range of KPI’s including  but  not  limited  to  the  number  of  hours  they  work, effective communication skills, qualifications and the number of years of experience they bring to the table. However, due focus it seems, has never been granted to the  Mindset  they  bring  to  a  company, which directly affects the overall output of teams at large. In most cases, we see current employees with a growth mindset adapt and deliver much faster that those with a fixed mindset, and that insight alone will compel HR managers to take heed while charting out the future generation of employees.

What exactly is a Growth mindset then, and how does it change or influence teams, and companies at large? The term stems from a basic view point that skills and abilities can be developed and a change in a way we assimilate things makes all the difference.

That   very   mindset   of   broadcasting  challenges  as  opportunities, nurturing a sense of purpose, absorbing feedback to develop further, rewarding actions not traits,  taking  calculated  risks  and rewarding genuine effort is almost mandatory to ensure one has advanced to a mechanism  to  be  resilient  to  disruptive  changes and be relevant to current and future industry needs.

That shift in hiring preferences given the world will now be exposed, more  often  to  disruption  in operations  is  expected  to  produce an  inevitable shift in the way we reward and club employees, from perhaps the  basic  thought  process of ‘he  has  20  years’  experience,  he  must  be good  with  Data  Management’  while inducting  a  new  member  to debating ‘he has 5 years of  relevant  experience  and  just  updated his credentials with a course on Data Analytics hence he much be aware of current and future trends.’

Challenges: Many decision makers wonder if Remote Working will be the new norm. The challenge then extends further to decision makers on how they motivate individuals with a Growth Mindset since they are most likely to have clear, defined goals of self-growth and self-worth. Another important change we see coming  our  way is  how  we  rate employees with little or no focus being dedicated to the number of hours they work and more focus being placed on the functions they are able to deliver.

The Solution: Creation of a Personal Development Plan for each team member is a great way to hire, develop  and  ensure  each  employee understands the culture of self-development  is  mandatory  for professional   growth.  Operationally,  software’s’  are  a  great way of monitoring  functions  such  as  sales  since they remove human biases, however structuring software’s to ensure all the functions are categorized is also equally important.

Observations:  Mostly, companies  who  have   previously  encouraged collaboration  and  managers  who  have created an internal Personal Development Plan within their teams are more likely to address changes much  faster.   Hence  adapting  to  effective  remote  work,  for  instance is  directly  dependent  on  the  ability  of  teams  to  adapt, improve  and share  their  insights within their teams to ensure no team member is left behind.

To sum it all, we see the future of hiring quite bright, however we also see a definitive shift managers, and hiring managers will make on hiring with due focus on engaging candidates with a Growth Mindset.

Next Blog: Future Food Trends to Watch out for ⇐

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Do you feel your Restaurant need a preparation System Check?

You can have the best concept, recipes and capacity but if your restaurant can’t deliver a quality customer experience over and over again, people will not come back.

Restaurants need systems to create consistency and certainty. One of the most important method for improving consistency and certainty is your preparation system.

An effective preparation system provides a way for keeping the right amount of prepared product on hand while ensuring proper shelf life and product cycle. Having an effective Daily Preparation system is one of the most important task in kitchen management because it provides the kitchen production line with the necessary amount of product to fill orders during service periods.

A clear Daily Preparation system helps control food cost and make sure your product remains at highest quality and freshness for your recipes.

we’ve identified the 6 fundamental components that make up a great preparation system. They are:

  • Standardized recipe book: to serve great food you need to have great recipes and Staff that know how to follow them, The Recipe book is the foundation of every  kitchen and it provides a method to reach consistency in every preparation.
  • Organized storage space: prearranged stock room and walk-in cooler make it easier to count product and rotate it.
  • Everyday count procedure: Make actual, more knowledgeable decisions of what and how much to prepare or order using a daily count and setting filled-to par levels.
  • Daily preparation posting: Use a preparation board with forms that are easy to fill out. utilize a separate preparation list for each kitchen station.
  • Portion control tools and standard: Correct measure is vital to expected cost and consistent menu superiority. An additional important part of preparation is to pre-portion every time possible. Pre-portioning of menu items help speed up your service and control the cost.
  • Product labeling procedure : Proper label with dates and turning round of prepared ingredients support higher quality and food safety. Labels should include product name, date and time prepared , date and time it expire and by whom.

If your restaurant does each all of these task and have this system in place chances are you have an excellent restaurant. If this practices are unknown to you, it is not late to start right away get in touch with us and will start implementing the system.

Start Crafting Your Valentine’s Day PLAN

Valentine’s Day is fast approaching and this year February 14th lands on a Thursday, which gives you the opportunity to turn the night into one of your best sales days of the year. 
Here are some thoughts you might consider as you plan your Valentine’s Day program:

  • Promote the Day. Use your customer database to connect with returning guests and promote the event on social media to let your target market know about your specials for the evening.
  • Reorganizing your tables. remove larger tables and bring in additional two covers.
  • Prepare your staff. Meet with the FOH team to coordinate your seating plan and get your service staff on the same page. Decide earlier if you will focus on table turn by reducing service sequence times, or ticket averages by accentuating appetizers and desserts. Speak these targets to your staff so they know what is important to you and can work together as a team. Don’t adopt that your team will respond accurately to a high-pressure night event, make sure to highlight the details more than once, and train as necessary to allow your staff to handle the extra load.
  • Consider tweaking or designing a special menu. To ensure that the kitchen runs as smoothly as possible, consider provisionally freezing menu items that require extra prep, or are challenging to make. Focus on changing the menu not only to select items with high gross profit margins but also to balance the capacity between each of your kitchen stations. Many managers move to a fixed price menu with upsell/upgrade options to satisfy guests’ desires to dine up for the occasion.
  • Create the WOW element. Consider informing your waiters to deliver dinner mints, a hand-written card, or small gift with the presentation of the bill. Some restaurants are delivering fresh, misted roses to each table, or heart-shaped balloons…get creative

Set aside some time to create a Valentine’s Day program for your restaurant and get your staff updated with the plan to prepare for a busy and very profitable evening. Every minute you devote planning in advance will be compensated as you improve your guest experience for this exceptional event, and ultimately, your bottom line. 

Use this opportunity also to build customer loyalty, attract new guests and have a more profitable February! 

TIPS MARKETING YOUR RESTAURANT

Unless you have a chef as famous as Gordon Ramsey or Mario Batali, you need to constantly produce innovative ideas to bring new customer to your restaurant. Advertising alone does not help much cause there are millions of restaurants popping up. Being in the Food and Beverage industry all my working life, I am always searching for new ways of promoting my product and services. Some might not be possible to your restaurant or business. But some have worked for me.

Can we take just a moment to talk about this term “Mystic Marketing”?

Based on some definitions, “Mystic” can seem to be something that mystifies, confounds, and defies explanation.

In many cases, marketing campaigns which have an amazing impact relate to ordinary things. After all food service is a simple necessity each of us takes part in several times a day. People eat to sustain their lives. Customers choose where to eat because of what they believe.

What do customers believe about your restaurant? Poor reputation and poor customer feelings need more than “marketing.”

If you are in the restaurant business, there is more than just a product to sell. Smiles, comfort, and quality of life are also a part of what you give. Supplying an experience to remember (or forget?) is what will separate your restaurant from hundreds of other choices.

To this end, we will review some Marketing Tips for Restaurants that defies the classic trends. None of which are “traditional” since I know you are interested in something new. Hopefully, you will have the same success that will seem “mystical” as others have.

Bounce back Gift

This is an excellent idea when you have a slow month after a busy month.

Prepare small envelopes that has a 10% or 20% discount on meal, a free dessert or main course or even a BHD10 gift certificate. You can put in a lucky draw bowl and let the guest (who dines a certain amount) pick one. The vouchers are valid for the next month (the slow month). If you are running a Chinese restaurant, you can put the vouchers in angpow (red packets) envelope and distribute them during the Chinese New Year period. The guest can claim their prize next month. This will then increase your clientele on a slow month.

Employee Marketing Challenge

Create vouchers and pass to your staff. Have them sign on the back of the vouchers. Let them distribute the vouchers to any one they want. The vouchers can be discount for purchase for a meal. Give a prize to the staff that has the most vouchers coming back to the restaurant. This makes the staff feel important and if he/ she wants to win a prize he needs to give to people that he/she knows will come and dine.

Always have some method of capturing email addresses

  1. Have a monthly give away of something fun / popular such as an iPhone.
  2. Have the staff talk it up and get email addresses so the customers can be notified if they win
  3. Be sure to have opt-in entry forms available and getting signatures is even better
  4. Check to be sure customers have signed, giving permission to contact them by email
  5. Team up with one or more other businesses to offer a bigger prize to share costs and email addresses on the entries.
  6. A common trend is to offer a free product item for email address.
  7. Fish bowls are traditional, but they work. (have a daily drawing for a smaller prize)
  8. Use any of the other tips to focus on gathering email addresses.
  9. Coloring contests, writing contests, any kind of drawing attracts attention.

Communicate with your customers

Regularly communicate with your customers. It can be either via a newsletter, a letter written to them personally or paying them a visit. This is the reason you see famous brands like Coca Cola, Kentucky Fried Chicken, Colgate spending millions of dollars for advertising even though most people know these brands. Even a kid knows who Colonel Sanders is. By regularly staying connected, your customers will feel like they are an important part of your establishment and this will encourage them to return far more often. There are a few key things to remember when creating a newsletter. Firstly, you will have to do it on a regularly basis but do not do it every two weeks then this will be a junk mail. A monthly newsletter is more than enough. Keep your content interesting and add in exclusive offers here and there. As for me apart from printing flyers and putting on cars and in mailboxes, I sent personally signed letters highlighting our specials to our regulars. This is what I have learnt recently from a marketing article which says to take care of the 20 percent that give us 80 percent of your business. The 80/20 rule. But you must remember to continuously add more names to your list. Reason being people might shift or get transferred out. So, you will constantly have a new list. Each letter is signed by name of the regular instead of Dear Sir. So, they will feel that I am writing to them personally. As my list is getting bigger, I will be buying a stamp with my signature on it so as I can sign more letters. Bahrain is known for its diversity and multicultural community, you will find a variety of festivals here. I visit our regulars bringing some festive goodies to say hi and thank them for their business. When I visit the westerner’s regulars during the festive season, I bring stolen bread or chocolate. For the Muslim regulars, I visit them during the Eid al Fitr bringing halwa and the Indian regulars bringing Indian sweets. This makes our regulars feel important and we are their first choice when they need a place to dine. You do not have to go on the day of the festival, I do it about a week before the holidays.

That’s all for today, give a try to the tips above or start some of the action and let me know how you customer reacted, share your thought. To the next article.

Treat your steward well

The steward is a significant and integral part of a well run and organized kitchen. Dishwashing is often the lowest paid, most criticised and mocked position in the kitchen, but undeniably important to basic running. The steward is mistreated by cooks and service staff alike, given the dirtiest jobs and the longest hours and is expected to show up with complaint.

The wisest chefs and owners treat their stewards with kid gloves, giving them the choicest titbits and decent pay. Nothing will bring a kitchen to a relentless halt faster than a busy restaurant where the steward has gotten fed up and walked out or not shown up for work because he was working for slave wages and has been neglected.

The Chef, the cooks and sometimes the service staff and owners are then left trying to play catch-up with the dishes and pots and pans along their own jobs. It creates an atmosphere of animosity. “It’s not MY job”- and when a kitchen only has a certain quantity of sauté pans and the cooks have to wash them as they use them on a busy night, it slows everything down. This effect the food getting cooked, as well as it being served and presented in a timely manner to the customer.

Treat your steward well and you will avoid having to deal with the angry chef griping that he was there until 2:00 am mopping the floor because there was no steward to do it for him.

Treat your steward as the integral part of a well run and organized kitchen that they deserve to be and your operation will run like the well oiled machine it is supposed to.

Is Your Food Truck Concept Feasible?

Main Components of a Feasibility Study:

Unique Selling Point (USP). Having a unique selling point (USP) is crucial to your business’s success.  Ideally you should try and distinguish your food truck from the competition by providing a menu that customers can only get from you.  Even if you are in a market with several similar mobile food vendors or restaurants you can still distinguish yourself from the competition through your product and the service you provide your customers. Find more info on USP here and how to work on them.

Competitive Advantage. Proving that your food truck is better than your competitors is crucial; you need to determine why your menu or service will beat the competition.

The main ways to beat the competition:

Price – where will your prices fall?

Convenience – are your planned parking locations close to your target market?

Quality – are your ingredients high grade, sourced locally or organic? Is your service faster or more efficient?

Market Analysis. You need to prove in this section that a market exists or will exist for your food truck’s menu items. Some market research is essential here. Get the help of consultant to determine your market.

Google – search engines contain lots of useful information but be prepared to spend a long time looking for what you need.

Libraries – most local libraries contain trade journals and local information you may find useful.

Social Networks – Use a service to conduct surveys via email as well as social networks (Facebook, Quora, Twitter) to find out what people think of your idea. A couple well written tweets in peak hours may generate valuable feedback.

Technical & Operational Requirements. In this section you need to cover the basic requirements your truck will need to operate (licenses, commercial kitchen space, and parking). It’s always best to plan the first year in detail, and then look at the next two years on a summary level.

Financial Information. Making profit is the most important area to use to determine if your concept is feasible. Be very conservative with your estimates in this section.

You will need to determine:

  • Startup costs
  • Revenue expectations for first year
  • Ongoing expenses for first year
  • Cash Flow for first year

If you are finding it difficult to plan revenue and expenses, you should speak with a consultant familiar with the food service industry to help you.

The Bottom Line

When you start planning out your food truck and before you invest too much time and money it is very important for you determine if your food truck concept is feasible.  Not only with this will speed up the process of knowing to start over or to proceed with your plan, it will also provide you with most of the information needed to complete your business plan.

Is your food truck concept feasible? Do you have any additional advice on this topic? Share your thoughts in the comment section or on social media.

Take action Today To Start Improving

More often than not, fixing a restaurant takes intense focus, hard work, and a well-thought out strategy. Culinaire and beyond, we are motivated to bring this expertise near our customer to support restaurants of all types and sizes, in markets across the country and around the GCC – for many of Bahrain largest restaurant brands, as well as hundreds of independents.Our array of services and approaches can be found on our website (www.culinaireandbeyond.com) or you can get in touch with us today for a free consultation.

Make no blunder about it, the distinction between a restaurant dream and a restaurant drama is being able to profit and make a living from your hard work. You can keep criticizing the economy, or you can keep pointing your finger at your team and the industry while hoping that something will change; OR, you can call us to start your improvement plan that will help your turnaround restaurant situation, reduce cost and improve profit margin.

Culinaire and Beyond will help you get the results you want and need in a fraction of the time of other consultants.

Among some of the things that Culinaire and beyond can show you are the following:

• How to Assess your restaurant situation
• How to Define your restaurant strengths and weaknesses
• How to Design a turnaround and profit development strategy plan
• How to Increase your turnover and profits fast for the Long-run
• How to Use suppliers, products, to help you succeed
• How to Create a better Menu and determine the correct pricing so you make profit
• How to Determine your labor and food cost Objectives
• How to Design better operational processes to improve revenue & margins
• How to Fix cash flow issues, shortage and realize better Cash management
• How to Hire, train, reduce turnover staff and retain best teams
• How to Design and Implement Rewarding Marketing Campaigns
• How to Build a culture around achievements and yield
• How to Reduce Costs and Get Rid of Dead burden as fast as possible
• And, much more . . .